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Workforce Training Calendar

 Our first group of graduates from our Medical Office Assistant Refresher and Certification Program. 


DSRIP is opening doors to new jobs, opportunities and roles for healthcare workers – roles that enhance your scope of work and prepare you for community-based care.

Participants who take BPHC’s Medical Office Assistant Refresher Training are eligible to take an exam for national certification, which takes place on the last day of training.

One growing and important role is that of the Care Coordinator who works with the patient, doctor and the community to ensure that the patient is going to follow-up appointments and receiving any needed local services such as meal deliveries, smoking cessation programs, and mental health services.

Our Care Coordinator Training series ensures that workers in these roles have the preparation and support needed to coordinate care for people who have many medical and social service needs.

Communication is also critical to working with patients who come from diverse backgrounds and have various experiences with the health system.  BPHC trainings provide the skills and insights to listen, speak and offer care through the lens of a patient’s culture, beliefs, languages and communication style.


DSRIP Care Coordinator Training Program

February 4– April 29, 2019
Weekly on Mondays (except Tuesday, March 19)

9 a.m. – 5 p.m.

CUNY on the Concourse
2501 Grand Concourse, 3rd Floor
Bronx, NY 10468

To register for this training, contact Maria D. Galafá at mgalafa@sbhny.org.

Today’s emerging healthcare models, such as Patient Centered-Medical Homes, Health Homes and Accountable Care Organizations, depend on a skilled workforce that has the training and support required to be able to coordinate care for complex, high-risk patients with multiple social service needs.

This program provides comprehensive training on the core skills and competencies needed for this growing and important role. The training strengthens participants’  critical thinking skills by engaging them in rich discussion, individual exercises and group activities.

Participants will complete the course prepared to be strong, productive members of healthcare teams that provide coordinated, patient-centered care.

BPHC Care Coordinators (and equivalent titles), Depression Care Managers, and Nurse Care Management Supervisors

Week 1 (February 4) – Introduction to New Models of Care and Person-Centered Care; Care Coordination and the Social Determinants of Health; Values and Bias
Week 2 (February 11) – Motivational Interviewing, (National Council for Behavioral Health)
Week 3 (February 25) – Health Literacy, Communication and Education; Cultural Competence and Cultural Humility
Week 4 (March 4) – Working with Behavioral Health Patients (New York Association of Psychiatric Rehabilitation Services, Inc.)
Week 5 (*March 19) – Social Determinants and the Law (New York Legal Assistance Group)  (*Tuesday training)
Week 6 (March 25) – Chronic Conditions
Week 7 (April 1) – Best Practices for Conducting Assessments and Care Planning
Week 8 (April 8) – Integrating the Care Manager Role into Current Practices; Interdisciplinary Teams and Care Management
Week 9 (April 15) – Cultural Competency in the Bronx (Jewish Board of Family and Children’s Services)
Week 10 (April 22) – Transitions of Care and Closed Loop Referrals; Medication Management; Working with Pharmacists
Week 11 (April 29) – Community Resources

The course is presented by the Primary Care Development Corporation (PCDC), a nationally recognized nonprofit organization dedicated to expanding access to quality primary care to improve the health of families and communities, lessen disparities, and reduce healthcare costs.